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North Norfolk District Council

Summary.

North Norfolk District Council made exciting leaps with digital technology over the past few years, and I’m proud to have been part of that transformation – knowing the work you do has a genuine impact on the livelihoods of people is genuinely rewarding. Throughout the 2.5 years I was employed by NNDC, I worked in both the Communications Team and IT Team. Key responsibilities included the production, modification and maintenance of websites, web applications and business tools user interfaces. My professionalism, approachability, and capacity to scope service area requirements was recognised with a nomination for the ‘Change and Innovation’ 2018 Award.

Initially working within the Communications team, I led the delivery of the new website which was at a standstill after 2 years worth of investment. Four months after I began my post, I successfully launched the website. User experience, clear navigation and up-time was a priority, as the public expect to be able pay for services online and access information easily and quickly from any of the 1300 pages; 24 hours a day, 7 days a week.

The new NNDC website launched March 2018.
Original NNDC website
Successfully introduced and managed digital email campaigns to liaise with parish councils, members, stakeholders and members of the public.

Intranet 

As a key figure of the Digital Transformation project and after delivering the new website, my next objective was the responsibility for the development of the SharePoint intranet and its use as an enterprise wide collaboration and document management platform for 300+ staff the Council employs:

 

InPhase  – Business Intelligence tool

Successfully implementing the new performance management system (InPhase) included the development of dashboards containing data specifically captured by the Council’s forms. The dashboards were particularly useful when reporting channel shift numbers to Councillor’s, the Digital Transformation board, when analysing the performance of digital services and will contribute significantly to the performance of all service areas within Council going forward.

 

Forms  

Successfully delivered a wide range of external and internal forms in the TopLevel application using languages including VB.NET/ C#/ Javascript, external Payment Gateway API’s and internal application API’s. On joining the web development team, I introduced a new method to collate and structure the backlog of work and the growing list of forms. This Agile approach allows Head of IT and fellow team members to visualise long-term goals, technical specifications, development sprints, API requirements, and identify patterns and potential risks.

Other initiatives

  • Delivered an in-house address look-up tool for Customer Services, hooking SQL databases into Microsoft SharePoint. The tool is now used throughout the Council and within first day of launch considered an invaluable asset, particularly in the Electoral Services, Revenues, Benefits, and Customer Service teams.

  • Worked with an external agency to implement a web chat feature.

  • In 2018, I implemented a SEO/UX solution to address the long-term issue of filling Planning Officer vacancy’s at NNDC. A milestone was reached after I re-developed the Jobs & Careers section as the total number of applications surpassed double figures.

  • In 2019, co-developed the new North Norfolk Planning Design Guide in Umbraco.

PROJECT DETAILS

CLIENT

North Norfolk District Council

Date

November, 2016 - March 2019

CATEGORY

Website Management, Umbraco, SharePoint 2013 , Business Intelligence Tools, UX, Design

Stats

Monthly: 6.1K users, 19.2k page views, 60% bounce rate