North Norfolk District Council made exciting leaps with digital technology over the past few years, and I’m proud to have been part of that transformation – knowing the work you do has a genuine impact on the livelihoods of people is genuinely rewarding. Throughout the 2.5 years I was employed by NNDC, I worked in both the Communications Team and IT Team. Key responsibilities included the production, modification and maintenance of websites, web applications and business tools user interfaces. My professionalism, approachability, and capacity to scope service area requirements was recognised with a nomination for the ‘Change and Innovation’ 2018 Award.
Initially working within the Communications team, I led the delivery of the new website which was at a standstill after 2 years worth of investment. Four months after I began my post, I successfully launched the website. User experience, clear navigation and up-time was a priority, as the public expect to be able pay for services online and access information easily and quickly from any of the 1300 pages; 24 hours a day, 7 days a week.
As a key figure of the Digital Transformation project and after delivering the new website, my next objective was the responsibility for the development of the SharePoint intranet and its use as an enterprise wide collaboration and document management platform for 300+ staff the Council employs:
InPhase – Business Intelligence tool
Successfully implementing the new performance management system (InPhase) included the development of dashboards containing data specifically captured by the Council’s forms. The dashboards were particularly useful when reporting channel shift numbers to Councillor’s, the Digital Transformation board, when analysing the performance of digital services and will contribute significantly to the performance of all service areas within Council going forward.
- Delivered an in-house address look-up tool for Customer Services, hooking SQL databases into Microsoft SharePoint. The tool is now used throughout the Council and within first day of launch considered an invaluable asset, particularly in the Electoral Services, Revenues, Benefits, and Customer Service teams.
- Worked with an external agency to implement a web chat feature.
- In 2018, I implemented a SEO/UX solution to address the long-term issue of filling Planning Officer vacancy’s at NNDC. A milestone was reached after I re-developed the Jobs & Careers section as the total number of applications surpassed double figures.
- In 2019, co-developed the new North Norfolk Planning Design Guide in Umbraco.
North Norfolk District Council
November, 2016 - March 2019
Website Management, Umbraco, SharePoint 2013 , Business Intelligence Tools, UX, Design
Monthly: 6.1K users, 19.2k page views, 60% bounce rate